Privacy Policy
Effective November 7, 2026
This policy explains what information Renue Health collects, how we use it, and the choices you have. If you have questions, email support@joinrenue.com.
1. Who we are
Renue Health (“Renue,” “we,” “us”) provides a free health assessment call and optional paid wellness coaching, often offered to customers of partner brands after they make a purchase. This policy covers joinrenue.com, go.joinrenue.com, our assessment questionnaire, booking pages, calls, coaching, emails and text messages, and our work with partner brands (together, the “Services”).
2. Information we collect
Information you give us
- Contact details, such as your name, email address and phone number.
- Questionnaire answers, such as your age range, wellness goals, health concerns you choose to share, what you’ve tried before and what you want help with.
- Booking details, such as appointment times and time zone.
- Anything you tell us on calls, in coaching or in messages.
- Payment details if you enroll in a paid program. Payments are processed by third-party payment processors; we do not store full card numbers.
- If you contact us on behalf of a business, your business contact details and information about your store.
Information from partner brands
If you reach us through a partner brand’s store, we may receive limited order information, such as the store name, order number and the product you purchased, so we can connect your booking to that purchase and personalize your call.
Information collected automatically
When you visit our pages, we and our service providers may collect device and usage information, such as IP address, browser type, pages viewed, referring links and campaign parameters (for example, UTM tags), using cookies and similar technologies.
3. Health and wellness information
Some questionnaire answers and conversations may involve health or wellness information you choose to share. We use it only to provide and personalize the Services, and we do not sell it. Do not share information you are not comfortable sharing; the assessment does not require medical records.
Renue provides wellness education and habit coaching. We are not a healthcare provider, and our Services are not medical care. Because of this, we are generally not a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA), and HIPAA may not apply to information you share with us. We still protect it as described in this policy.
4. How we use information
- To provide the Services: schedule and hold calls, deliver coaching, and respond to you.
- To personalize your assessment and coaching.
- To send appointment confirmations, reminders and follow-ups by email, text or phone.
- To explain and process enrollment in paid programs, if you choose them.
- To measure and improve our Services, including which pages and invitations lead to bookings.
- To calculate amounts owed to partner brands.
- To protect our Services and users, prevent fraud, enforce our terms and comply with law.
5. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:
- Service providers that help us operate, such as customer-relationship and messaging platforms, scheduling and video-meeting tools, form and questionnaire tools, email delivery, website hosting and payment processors. They may use information only to provide services to us.
- Partner brands. If you came to us through a partner brand, we may share limited information with that brand, such as whether you booked a call or enrolled in a program and related order references, so we can account for referrals and payments. We do not share your questionnaire answers or what you discuss with your coach with partner brands without your permission.
- Legal and safety reasons, when we believe disclosure is required by law or needed to protect the rights, property or safety of Renue, our users or others.
- Business transfers, as part of a merger, acquisition, financing or sale of assets, subject to this policy’s protections.
- With your consent or at your direction.
6. Calls, texts and emails
By providing your phone number and booking a call or submitting our questionnaire, you agree that Renue may contact you by phone, text message (including via iMessage) and email about your appointment, your assessment and related services, including through automated technology. Consent is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts, or HELP for help. You can unsubscribe from marketing emails using the link in any email. We may still send messages about appointments you have booked or programs you are enrolled in.
7. Cookies
We use cookies and similar technologies to run our pages, remember preferences and understand how our pages are used. You can control cookies through your browser settings. Some features may not work if you disable them.
8. How long we keep information
We keep personal information for as long as needed to provide the Services, maintain business and tax records, resolve disputes and enforce our agreements, and then delete or de-identify it.
9. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain processing. To make a request, email support@joinrenue.com from the address you used with us. We will verify your request and respond as required by law. If we deny your request, you may appeal by replying to our response. We will not discriminate against you for exercising your rights.
11. Children
Our Services are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
12. Location of processing
We are based in the United States, and information we collect is stored and processed in the United States.
13. Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the effective date. If changes are material, we will provide additional notice where required.
14. Contact us
Renue Health
5900 Balcones Drive, Austin, TX
support@joinrenue.com