Terms of Service
Effective November 7, 2026
Please read these terms carefully. They include a binding arbitration agreement and class-action waiver in Section 15 that affect how disputes are resolved, and limits on our liability in Section 13.
1. Agreement
These Terms of Service (“Terms”) are an agreement between you and Renue Health (“Renue,” “we,” “us”). They apply to joinrenue.com, go.joinrenue.com, our assessment questionnaire, booking pages, calls, coaching and communications (the “Services”). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services for a business, you confirm you are authorized to act for that business, and “you” includes it.
3. Our Services
Renue offers a free, optional health assessment call and optional paid wellness coaching. The free assessment does not require any purchase, and booking or not booking it does not affect any order you placed with a partner brand. During the assessment, we may describe paid programs that may fit your goals. Whether to join is entirely your choice. We may change, suspend or discontinue any part of the Services at any time.
4. Not medical advice
Renue provides general wellness education and habit coaching only. We do not provide medical care, diagnosis or treatment, and our coaches are not acting as physicians, nurses, dietitians, pharmacists or other licensed healthcare providers in providing the Services.
Nothing in the Services is a substitute for advice from a qualified healthcare professional. Always consult your doctor before starting any new diet, exercise program or supplement, especially if you are pregnant, nursing, taking medication or have a medical condition. Do not stop, change or delay any prescribed treatment based on anything from Renue. If you think you may have a medical emergency, call 911 or your local emergency number immediately.
Information we share about supplements is general and educational. Statements about supplements have not been evaluated by the Food and Drug Administration, and supplements are not intended to diagnose, treat, cure or prevent any disease.
5. No guarantee of results
Results vary from person to person and depend on many factors outside our control, including your own effort, health and circumstances. We do not promise or guarantee any particular health, fitness, weight, wellness or other outcome.
6. Calls, texts and emails
By providing your phone number and email and booking a call or submitting our questionnaire, you agree that Renue may contact you by phone, text message (including via iMessage) and email about your appointment, assessment and related services, including through automated technology. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of texts. You confirm that any phone number you provide is yours.
7. Paid programs
If you enroll in a paid program, the program’s price, length, what’s included, payment schedule, and refund and cancellation terms will be presented to you at enrollment, and those enrollment terms will also apply. If they conflict with these Terms, the enrollment terms control for that program. You authorize us and our payment processors to charge your payment method for the amounts you agree to. You agree not to dispute authorized charges with your bank or card issuer without first contacting us at support@joinrenue.com to try to resolve the issue.
8. Partner brands
Some customers reach Renue through an invitation from a brand they purchased from. Renue is independent from those brands. Each brand is solely responsible for its own products, orders, shipping, returns and customer service; contact the brand for questions about your order. Businesses that partner with Renue do so under a separate written partner agreement, which controls the partnership.
9. Estimates and calculators
Any revenue calculator, estimate, projection or example figure on our website is for illustration only, based on assumptions that may not apply to your business. It is not a promise, guarantee or prediction of results, earnings or revenue. Actual results depend on many factors and may be lower or higher.
10. Your responsibilities
You agree to provide accurate information, to keep any account details secure, and not to: use the Services for any unlawful purpose; harass or abuse our coaches or staff; record calls without our consent; copy, resell or reverse-engineer the Services; interfere with or disrupt the Services; or use bots or automated tools to access them. We may suspend or end your access if you violate these Terms.
11. Intellectual property
The Services, including our website, coaching materials, programs, text, graphics and logos, are owned by Renue or its licensors and are protected by law. We grant you a limited, personal, non-transferable right to use the Services and any materials we give you for your own non-commercial use. You may not copy, share, sell or create derivative works from them without our written permission. If you send us feedback, we may use it without obligation to you.
12. Third-party services
The Services rely on and may link to third-party tools and websites, such as scheduling, video-meeting, messaging and payment providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.
13. Disclaimers and limits of liability
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law, Renue and its owners, employees, coaches and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any lost profits, revenue, data or goodwill, or for any personal injury or health outcome arising from your use of or reliance on the Services. Our total liability for all claims relating to the Services will not exceed the greater of the amount you paid us in the 12 months before the claim arose or $100.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You agree to defend, indemnify and hold harmless Renue and its owners, employees, coaches and contractors from any claims, losses and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Services or your violation of any law or third-party right.
15. Dispute resolution
Informal resolution first
Before filing any claim, you agree to email support@joinrenue.com with a description of the dispute and to try in good faith to resolve it with us for at least 30 days.
Binding arbitration
If we cannot resolve it informally, you and Renue agree that any dispute arising from or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small-claims court if it qualifies. The Federal Arbitration Act governs this section.
Class-action waiver
You and Renue agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. You waive any right to a jury trial.
Opting out
You may opt out of this arbitration agreement by emailing support@joinrenue.com within 30 days after you first use the Services, with your name and a statement that you opt out of arbitration.
16. General terms
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to Section 15, any court proceeding will take place in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them. These Terms, our Privacy Policy and any enrollment or partner terms are the entire agreement between you and us about the Services. We may update these Terms by posting a new version here with a new effective date; continuing to use the Services means you accept the update.
Questions? Contact Renue Health, 5900 Balcones Drive, Austin, TX, support@joinrenue.com.